Account Manager

Full-Time
United States
Posted 10 months ago

CityTech (www.citytechhq.com) is a European web design agency with a strong emphasis on technology, software and customer support. We specialize in building beautiful web designs that are modern, elegant, yet simple to use and follow. We build our websites using the latest technologies, making sure they’re not only good-looking, but also fast, secure, robust and easy to manage.

We’re looking for a proactive Account Manager to work closely with our technical team in Europe and help with our expansion to the United States.

 

Position overview: 

  • Handle all communications with existing clients
  • Be in constant touch with our Project Manager in Europe
  • Get client requirements before every project
  • Get client feedback over the course of every project
  • Be the link between our clients and the technical team in Europe
  • Handle ongoing support requests
  • Open, assign and manage tickets

 

The perfect candidate:

  • Has excellent communication skills
  • Has experience in the web design/IT industry
  • Has Client Management experience
  • Is proactive and able to work without supervision
  • Is tech-savvy
  • Has GREAT attention to details
  • Listens, listens very carefully to what clients have to say
  • Has professional manners both over the phone/email and in person
  • Has a Bachelor’s or a Master’s degree or enough experience that we can forget about its absence
  • Is located on the East Coast (we prefer this due to the time difference, our tech team is GMT+2)

 

What we offer:

  • 100% Work from Home
  • Flexible working hours
  • Small team with very efficient and personal communication practices
  • Become one of the founding members of our US operations
  • Attractive remuneration package

 

If you find this position attractive and you can associate yourself with our agile and flexible mindset, send us your CV. Before sending you more information about the position, we’ll require you to sign a Non-Disclosure Agreement (NDA).

 

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